Principal

MS. M. T. ZULU

VISION 

TO OFFER QUALITY OF EDUCATION THAT WILL PRODUCE LEARNERS WHO ARE INDEPENDENT AND HIGHLY NUMERATE AND LITERATE. 

MISSION STATEMENT 

WE WILL ACHIEVE OUR GOALS BY IMPROVING THE QUALITY OF TEACHING AND LEARNING WHILE MAINTAINING A HIGH LEVEL OF PROFESSIONALISM THROUGH COLLABORATIVE TEAM TEACHING, PROFESSIONAL DEVELOPMENT AND WORKING CO-OPERATIVELY WITH ALL OTHER STAKEHOLDERS.

VALUES

UNDERPINNING THE ABOVE VISION AND MISSION STATEMENT, ARE THE FOLLOWING VALUES;

  • RESPONSIBILITY - TAKING OWNERSHIP OF OUR ACTIONS.

  • TRANSPARENCY - INFORMATION REACHING ALL STAKEHOLDERS AND ACTIVE INVOLVEMENT IN DECISION MAKING.

  • INTEGRITY - WILL STRIVE TO UPHOLD HIGH STANDARDS OF PERFORMANCE AND THE ORGANISATION'S REPUTATION.

  • ACCOUNTABILITY.

  • CARING - OFFERING PASTORAL CARE FOR ALL STAKEHOLDERS.

  • UBUNTU.

  • INCLUSIVITY - ACCEPTANCE AND SUPPORT OF DIVERSITY.

  • RESPECT.

  • TRUST.

KWAZULU-NATAL DEPARTMENT OF EDUCATION

VISION, MISSION & VALUES

Vision

A well educated, skilled and highly developed citizenry.  

Mission

To provide equitable access to quality education for the people of KwaZulu-Natal.

Values

The KwaZulu-Natal Department of Education adheres to the following values:
(i) Honesty Displaying honesty in service, as well as intolerance to fraud, corruption, nepotism and maladministration.
(ii) Caring Discharging our duties with kindness and generosity, and being mindful of the circumstances of other people, their needs and special requirements
(iii) Empathy Sharing one another's emotions and feelings.
(iv) Professionalism Demonstrating the highest standard of our profession and exceptional conduct of our professionals.
(v) Integrity Integrity is ensuring consistency of actions and conduct with the highest ethical and moral conduct.
(vi) Fairness Treating all people in a manner that is fair and just. (vii) Excellence Maintaining high standards of performance and professionalism by aiming for excellence in everything we do. (viii) Teamwork Establishing and maintaining shared goals, and working together towards improving service delivery.

Batho Pele Principles

1. Consultation
All stakeholders should be consulted on the nature, quantity and quality of services to be provided in order to determine the needs and expectations of the end users. • Citizens can be consulted through the following: - – Customer surveys – Campaigns – Izimbizo - Workshops
2. Service Standards
Citizens should be told what level and quality of public services they will receive so that they are aware of what to expect
•Service charters
•Strategic plans
•Booklets with standards
•Service level agreements
3. Ensuring Courtesy
Citizens should be treated with courtesy and consideration e.g. tools, measurements & systems put in place to effect customer care - customer care units & staff
Right attitude!!
4. Access
All citizens should have equal access to the services to which they are entitled, e.g.
• Decentralized offices (MPCC, one stop shops etc)
• Extended business hours
• Use of Indigenous languages and sign language
• Service charters displayed
• Improved service delivery to physically, socially and culturally disadvantaged persons (including infrastructure)
• Signage must be clear and helpful
• All frontline staff should wear name tags

 

5. Information
Citizens should be given full, accurate information about the public services they are entitled to receive e.g.
• Braille and functional sign language, help desks, brochures, , posters, press
• Information to be available at service points, in various official languages.
• Weekly newsletters from the City Managers
• Frontline staff training
• Induction training is made compulsory to all new employees
6. Openness & Transparency
• Citizens should be told how departments are run, how much they cost and who is in charge
• The Citizen should know who the Head of the Unit is
• The management must be transparent and open to all staff members, e.g. appointment circulars
• Regular staff meetings with Management must be encouraged
7. Redress
• Establish a mechanism for recording any public dissatisfaction, e.g. toll -free number, suggestion boxes & customer satisfaction questionnaires
• Each Unit must have a complaints handling system in place
• Staff must be trained to handle complaints fast & efficiently
8. Value for Money
Public services should be provided economically and efficiently in order to give citizens the best possible value for money e.g.
•the use of expenditure controls,
•improved internal controls (e.g. private use of phones, budget reviews)
•Costs per unit of services delivered